Delete Your PolyTalk Account
You can delete your PolyTalk account through the PolyTalk Web App or PolyTalk Android App.
If you cannot access the Web App or Android App, you can request account deletion by contacting us using the information provided below. You do not need to install the Android App to request account deletion.
How to Delete Your Account
PolyTalk Web App
Sign in to your PolyTalk account.
Open Settings.
Scroll to the bottom of the Settings page.
Select Delete your account.
Follow the instructions to confirm deletion.
PolyTalk Android App
Open the PolyTalk App.
Open Settings.
Go to Privacy & Support.
Open Privacy Center.
Select Delete Account.
Follow the instructions to confirm deletion.
In-app account deletion requires confirmation using your current password.
Request Account Deletion Without the App
If you cannot access the PolyTalk Web App or Android App, you can request account deletion by contacting:
BizzAppDev Systems Pvt. Ltd.
Email: polytalk@bizzappdev.com
For security, we may require you to verify ownership of the account before processing an email-based deletion request.
The verification process may involve information or actions reasonably necessary to confirm that you are the account holder. The specific verification method may vary depending on the circumstances of the request.
Do not send your PolyTalk password by email.
What Happens When You Delete Your Account?
When you confirm account deletion through an authenticated PolyTalk product:
Your account is disabled.
Existing authenticated sessions are invalidated.
PolyTalk removes or de-identifies personal information associated with your account, subject to applicable retention requirements.
Your account can no longer be used to sign in.
Your original email address may subsequently be available for creating a new PolyTalk account.
Certain optional account preferences, such as custom instructions and custom service endpoints, are cleared where applicable.
Authenticated account deletion and associated personal-information removal or de-identification are normally processed immediately, typically within a few seconds.
If a required service is temporarily unavailable, deletion may enter a pending state and may require completion after the service is restored.
What Data Is Deleted or De-Identified?
PolyTalk removes or de-identifies personal information associated with the account, including, where applicable:
Name
Email address
Phone number/mobile number
Profile image
OAuth credentials or tokens
External provider identifiers
Other directly identifying account information
Commercial and legally required Odoo records may be retained under a non-identifying or anonymized customer identity where necessary for accounting, tax, legal, reconciliation, refund, fraud-prevention, or dispute-resolution purposes.
Certain optional account preferences may also be cleared where applicable.
Certain associated session, analytics, technical, security, and other records may continue to be retained for the applicable retention period and purposes described below.
What Information May Be Retained?
Certain information may remain after account deletion where necessary for legitimate operational, security, accounting, financial, dispute-resolution, or legal purposes.
Orders, Contracts, and Invoices
Orders, contracts, invoices, and related commercial records may be retained under a non-identifying or anonymized customer identity where necessary for:
Accounting
Tax requirements
Legal obligations
Financial recordkeeping
Dispute resolution
Payment and Subscription References
Payment and subscription references may be retained where necessary for:
Subscription reconciliation
Refund processing
Fraud prevention
Accounting
Legal obligations
Session Records and Events
Session records and related events are removed from the user's account view when the account is deleted.
Depending on the applicable retention requirements and system processes, certain session records and events may continue to be retained for a limited period for operational, security, audit, or other legitimate purposes.
These records are handled in accordance with PolyTalk's applicable data-retention and deletion procedures.
Transcripts and Translations
Transcripts and translations associated with retained session records may remain until the applicable session or data-retention process removes them.
Generated Audio and Other Artifacts
Generated audio and other retained session artifacts may remain until the applicable artifact or session-retention process removes them.
Analytics / PostHog
PolyTalk uses self-hosted PostHog for product analytics.
Analytics events use randomly generated pseudonymous identifiers and do not intentionally include names, email addresses, or internal database IDs.
Historical analytics events may continue to be retained after account deletion in pseudonymous form for applicable analytics purposes. The associated pseudonymous analytics identifier is not currently erased or rotated as part of account deletion.
Analytics data therefore remains pseudonymous rather than fully anonymous.
Analytics events do not intentionally contain:
Audio
Transcripts
Translated content
Passwords
Payment credentials
Purchase tokens
Security Logs
Security and technical logs may be retained where necessary for:
Security monitoring
Abuse prevention
Fraud prevention
Incident investigation
Audit purposes
System security and reliability
Retention Periods
Different categories of information have different retention requirements.
Temporary Audio
When session history is disabled, audio may be temporarily retained for approximately 10–20 minutes to complete processing and is then removed according to PolyTalk's processing procedures.
Session History
Session history is retained according to the user's selected history-storage and retention setting.
Available settings may include 7, 30, 90, or 365 days, depending on product configuration, or retention until deleted.
Other Retained Records
Accounting, tax, payment, security, dispute-resolution, analytics, session, artifact, and other records may be retained for the period appropriate to the applicable purpose, operational process, or legal requirement.
Retention periods may vary depending on the type of information and the system in which it is maintained.
We do not represent that all retained records are physically removed immediately following an account-deletion request where continued retention is necessary for the purposes described on this page.
Backup and Technical Copies
Deleted information may continue to exist temporarily in backups, snapshots, caches, indexes, archives, or other technical systems as part of normal operational, security, recovery, or legal processes.
Retention periods for these technical copies may vary depending on the system, type of information, and applicable operational or legal requirements.
Where information is retained in such systems, it is handled in accordance with the applicable retention and system-lifecycle procedures.
Email Deletion Requests
For account-deletion requests submitted by email, PolyTalk may require identity verification before processing the request.
We do not ask users to send their passwords by email.
Email-based deletion requests are processed according to the applicable account-verification and support procedures.
The time required to complete an email-based request may vary depending on the verification process and the nature of the request.
Google Play Subscriptions
Deleting your PolyTalk account does not automatically cancel an active Google Play subscription.
If you have an active subscription purchased through Google Play, you must separately manage or cancel the subscription through Google Play to prevent future subscription charges, subject to Google's applicable subscription terms.
Uninstalling the PolyTalk App
Uninstalling the PolyTalk app from your device does not delete your PolyTalk account.
To delete your account and request removal or de-identification of associated personal information, please use one of the account-deletion methods described on this page.
Privacy Policy
For complete information about how PolyTalk collects, processes, stores, shares, and retains information, please see our Privacy Policy:
https://www.polytalk.io/privacy
Contact Us
BizzAppDev Systems Pvt. Ltd.
Email: polytalk@bizzappdev.com
If you have questions about account deletion or your personal information, contact us at the email address above.